JOB DESCRIPTION
1. Verify and confirm reservations, ensuring all details are accurately recorded in the systems.
2. Manage changes and cancellations providing timely updates to customer and relevant staff.
3. Provide exceptional customer service, addressing customer inquiries, complaints and concerns professionally and efficiently.
4. Ensure a positive booking experience, enhancing customer satisfaction and loyalty.
5. Process payments for bookings, ensuring accurate handling of cash, credit card transactions, and other payment methods.
6. Issue receipts and manage financial records related to bookings.
7. Reconcile daily transactions and report any discrepancies.
8. Utilize booking software and systems to manage reservations efficiently.
9. Ensure all booking data is accurately entered and maintained in the system.
10. Identify opportunities to improve the booking process and customer experience.